Privacy Policy | Epoxy Flooring Syd

1. Introduction

This Privacy Policy explains how Epoxy Flooring Syd Pty Ltd (ABN 12 345 678 901) collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We may collect the following types of personal information:

Contact information (name, address, email address, phone number)
Business information (ABN, business name, business address)
Payment information (credit card details, bank account details)
Communications with us (including enquiries, quotes, and service requests)
Information about your property where services are to be performed
Website usage information through cookies and analytics

3. How We Collect Information

We collect personal information through:

Direct interactions when you contact us via phone, email, or our website
When you request a quote or book our services
During on-site consultations and service delivery
When you make payments for our services
When you subscribe to our newsletter or marketing communications
Through cookies and analytics tools on our website

4. Purpose of Collection

We collect, hold, use, and disclose your personal information for the following purposes:

To provide and improve our epoxy flooring services
To communicate with you about our services
To process payments and maintain accounts
To provide quotes and estimates for requested services
To schedule and manage service appointments
To send you marketing communications about our products and services
To comply with our legal and regulatory obligations
To resolve disputes and troubleshoot problems
To conduct market research and business development

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist us in providing our services
Payment processors and financial institutions to process payments
Professional advisers such as lawyers, accountants, and insurers
Government agencies when required by law
Third-party service providers who assist with our marketing, data analysis, and customer support

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. Overseas Disclosure

We primarily store and process your personal information in Australia. However, some of the third-party service providers we use may store data overseas. When your information is shared with these providers, it may be transferred to, stored, and processed in countries outside Australia, including the United States, European Union, and other countries.

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws and this Privacy Policy.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

Secure storage of physical and electronic records
Password protection and encryption for electronic information
Restricted access to personal information
Secure payment processing systems
Staff training on privacy and data security
Regular security assessments and updates

While we take these precautions, we cannot guarantee the security of information transmitted over the internet or via electronic means.

8. Website Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. We use Google Analytics to collect information about how visitors use our website.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

9. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or corrections, please contact us using the details provided below. We will respond to your request within a reasonable timeframe (usually within 30 days).

In some circumstances, we may charge a reasonable fee for providing access to your personal information, or we may refuse access where permitted by law.

10. Marketing Communications

With your consent, we may send you marketing communications about our products and services. You can opt out of these communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us using the details below
Updating your communication preferences in your account settings (if applicable)

11. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under the Privacy Act. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Contact Information

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:

Privacy Officer
Epoxy Flooring Syd
Suite 5, 123 Pitt Street
Sydney NSW 2000
Australia

Phone: 02 8720 8203
Email: privacy@epoxyflooringsyd.com.au

Last updated: 14 June 2025